General

Getting Started

• Is there a weight limit?
• Do I have to wear a helmet when riding a scooter?
• In what cities can I ride?
• Is there an age limit?
• Do I need a driving licence to ride in the United Kingdom?

Account and Payments

• I didn't receive an SMS with a verification code
• What payment methods do you accept?
• Can I get a receipt for my ride?
• How much does it cost to ride a scooter?
• Do you offer any discounts in the U.K?

Help with your ride

• I can’t end my ride with the e-bike
• How do I lock the e-bike when ending the ride?
• I unlocked a scooter and it didn't work. How do I get a refund?
• I can't connect to the scooter
• Why did the vehicle slow down during the ride?
• Can I pause a ride and reserve the scooter?

See all 9 articles

Parking Guidelines

• I received a fee for bad parking. Why?
• How can I report a wrongly parked scooter?
• Where can I park an e-bike?
• I received a warning about bad parking. Why?
• I received a warning about my parking photo. Why?
• I received a fee for my parking photo. Why?

See all 10 articles

Safety and T&C's

• How do you handle my user data?
• User manual and EU declaration of conformity
• What should I do in the case of an accident involving a scooter (UK)?

Long term rentals (UK)

• How do I cancel my long term rental?
• What is long term rentals?

FAQ

• How can agents leverage knowledge to help customers?
• How do I publish my content in other languages?
• What are these sections and articles doing here?
• How do I customize my Help Center?

Announcements

• Welcome to your Help Center!