Getting Started
Account and Payments
Help with your ride
- I can’t end my ride with the e-bike
- How do I lock the e-bike when ending the ride?
- I unlocked a scooter and it didn't work. How do I get a refund?
- I can't connect to the scooter
- Why did the vehicle slow down during the ride?
- Can I pause a ride and reserve the scooter?
Parking Guidelines
- I received a fee for bad parking. Why?
- How can I report a wrongly parked scooter?
- Where can I park an e-bike?
- I received a warning about bad parking. Why?
- I received a warning about my parking photo. Why?
- I received a fee for my parking photo. Why?