I can't connect to the scooter

Check/do these things if you have connecting issues:

• Is the scooter visible on the map?

• Does the scooter have at least 20% left of battery?

• Have you turned on Bluetooth and 4G?

• Do you have the latest version of the app and phone software?

• Is there sufficient funds on your payment method?

• Do you have any outstanding payments for a previous ride?

• Close and restart the app.

If you’re still unable to connect to a vehicle after checking each of the above steps, please contact us directly through the ‘Help’ section in the app or through email. A member of our team will be happy to help you.