Ben Mendez
- Total activity 80
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Activity overview
Latest activity by Ben Mendez-
Ben Mendez created an article,
How do you handle my user data?
We care about your privacy – keeping your personal information safe matters to us. We take data protection seriously because we respect the trust that you place in us to use your personal informati...
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Ben Mendez created an article,
User manual and EU declaration of conformity
Here you'll find the user manual and EU declaration of conformity for our scooters. Attachments: 🔗 SNSC 2.3 User Manual & EU Conformity (EN).pdf (1.58 MB) 🔗 SNSC 2.3.2 User Manual & EU Conformity ...
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Ben Mendez created an article,
What should I do in the case of an accident involving a scooter (UK)?
If you have been in an accident involving a scooter, please contact the police or if needed, emergency services right away. Your safety should be addressed first. We then ask that you report the ac...
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Ben Mendez created an article,
I received a fee for bad parking. Why?
Receiving a fee for bad parking means that the way in which you parked a vehicle was a little risky. For example, the vehicle wasn’t parked next and in parallel to a wall (or other hindrances), it ...
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Ben Mendez created an article,
How can I report a wrongly parked scooter?
If you found a wrongly parked scooter, please report it to us in this form. This reported information goes directly to our operations team so we can take quick action.
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Ben Mendez created an article,
Where can I park an e-bike?
The same rules apply to e-bikes as well as scooters. You will need to make sure that you are in an area where you are allowed to park the e-bike. For example, you cannot end your ride and park the ...
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Ben Mendez created an article,
I received a warning about bad parking. Why?
If you received an email about incorrect parking, it usually means one of the following: You parked pretty great but could’ve done better (we love it when it’s perfect ✨). So, when we see riders w...
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Ben Mendez created an article,
I received a warning about my parking photo. Why?
With Parking Assistant, we ask riders to submit a picture of how the vehicle is parked at the end of their ride. We do so to ensure that parked vehicles don’t create an obstruction, block access, o...
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Ben Mendez created an article,
I received a fee for my parking photo. Why?
Receiving a fee for a parking photo means that a few of your end-of-ride photos didn’t quite meet our photo requirements. You might wonder why we care so much about parking photos. Here’s why: We...
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Ben Mendez created an article,
How do I park a scooter?
Before you park, ask yourself: Am I blocking a pedestrian walkway, cycle lane, crosswalk, driveway, or building entrance? Am I parking on private property? Is this location inaccessible to ot...