The app won’t let me end my ride, what do I do?

The most important things to check if you are having issues ending your ride are:

• Check if you are in a no-parking zone. If you’re located in a no-parking zone, use the app to locate the closest allowed parking area and bring the scooter there to end your ride.

• Make sure you’re standing right next to the scooter.

• Restart the app and try ending the ride again.

• Make sure you have the latest version of the app installed.

If you’re still unable to end your ride after checking each of the above steps, please contact us directly through the ‘Help’ section in the app or through email. A member of our team will be happy to help you.