Ben Mendez
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Recent activity by Ben Mendez-
How do I get in contact with support?
Support is available to help you anytime! How to get in touch with us? Send us an in-app help request or; Email us. Support will get back to you within 24 hours.
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The app won’t let me end my ride, what do I do?
The most important things to check if you are having issues ending your ride are: Check if you are in a no-parking zone. If you’re located in a no-parking zone, use the app to locate the closest ...
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I didn't receive an SMS with a verification code
To help us verify your identity and ensure the security of your account, we send a text message (SMS) to your phone number. If you haven't received the code after entering a phone number, please do...
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What payment methods do you accept?
You can choose between multiple payment methods: Paypal, Mastercard, Visa, American Express, Apple Pay or Google Pay. To add a payment method to your account, go to the menu and tap “Wallet”, then ...
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Can I get a receipt for my ride?
You're able to access the receipts for your rides directly in the app. All you need to do is to click "View profile" and then go to "Ride History" and choose the ride for which you would like to ha...
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How much does it cost to ride a scooter?
The cost of riding a scooter depends on a few factors. We charge a base fixed rate for unlocking the scooter and additional costs may vary depending on a city, day, and time in which you choose to ...
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Do you offer any discounts in the U.K?
Yes, we currently offer three types of discounts! 4 All Supporting disadvantaged users, including those from low-income groups, refugees & asylum seekers, disabled people and older people 65+, with...
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Is there a weight limit?
The weight limit for riding is 100 kg. Keep in mind that the maximum weight includes all the items that you're carrying on, such as a bag or a backpack.
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Do I have to wear a helmet when riding a scooter?
Always wear a helmet when riding. Being safe is smart, and being smart is cool. Be cool and protect your head!
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In what cities can I ride?
We operate in more than 100 towns and cities across several countries all over Europe. For a detailed list of our active local markets, please visit our website!