Ben Mendez
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Recent activity by Ben Mendez-
What is Parking Assistant?
Parking Assistant is a system designed to make parking easier and help riders to park in a way that is safe for everyone around and doesn’t create clutter or obstruction. To achieve this goal, we ...
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What is a good parking photo?
With Parking Assistant, we ask users to submit an end-of-ride photo of how the vehicle is parked after they finish their ride. These photos are then reviewed by our Parking Assistant team whose goa...
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When I try to end my ride it says that I'm in a No Parking Zone. What should I do?
Our vehicles need to always be parked within the operational zone and in an allowed parking area. You can read more about the different zones in this article to find out where you can park the vehi...
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I can’t end my ride with the e-bike
If you’re unable to end your ride, please check the following: Are you located in an appropriate parking zone? Usually, e-bikes can be parked only in designated parking spots (highlighted in blue ...
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How do I lock the e-bike when ending the ride?
When arriving at your destination, open the app and select ‘End Ride’. You may then be prompted to take a snapshot of your parking. Make sure to park properly - you can read more on how to park on ...
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I unlocked a scooter and it didn't work. How do I get a refund?
If the scooter didn't work and you were charged for unlocking it, please contact us directly through the ‘Help’ section in the app or through email. A member of our team will be happy to help you.
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I can't connect to the scooter
Check/do these things if you have connecting issues: Is the scooter visible on the map? Does the scooter have at least 20% left of battery? Have you turned on Bluetooth and 4G? Do you h...
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Why did the vehicle slow down during the ride?
If a scooter slowed down during the ride, most likely you entered a slow or no riding zone. Those are places around the city particularly affected by traffic intensity. As soon as you enter a slow ...
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Can I pause a ride and reserve the scooter?
While being on a ride, you can choose between ending the ride and pausing it. Ending the ride means that the scooter will be disconnected from your account and become available to others. Pausing...
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My phone ran out of battery during my ride. Now what?
Don’t worry, we’ve got you covered! Just make sure to park the scooter inside the operational area, and we will end the ride for you. Keep in mind that if you leave the scooter in a No Parking Zone...